Fairy Cove Silks
www.fairycove.com

Please read all information provided below as most of your questions are likely to be answered in our POLICIES/FAQ. If you have additional questions, please do not hestitate to contact us. We are happy to assist!

Made-to-order, special ordered, and not in stock silk items have a delivery time of anywhere from 1 to 6 weeks. The reasons for delivery estimates vary, but some common factors are delays in production schedules on certain styles, fabric availability, delays in shipping, awaiting of arrival of import orders, etc. We work our way through the color wheel on a regular basis, and sometimes it is a matter of having the materials at the ready.

Standard Estimated Delivery Time Schedule

Rush Delivery:

Sizing:

Colors:

Colors on websites vary by photos and by monitors. We are unable to verify website photo colors due to these factors. In some cases we may be able to provide guidance, but guidance is our opinion based on how images appear on our monitors and should not be considered a guarantee. Please utilize our search function by typing the colorstyle name you wish to examine so that you may get a clear idea by a broad review of products. We recommend you may wish to view an actual swatch of the color you wish to order, or send one to us (via email/envelope/etc) if your requirements are extremely exacting.

Dye lots can result in color variations and are not considered a defect. There can be variability between dye lots for any item. As a Manufacturer, we do not guarantee there will not be variability in dye lots. In the case of ordering for Special Events or Group Costuming, all should be ordered at once to ensure your items are from the same dye lot. Silk fabrics of different WEAVES and WEIGHTS but the same color may show variation in color depth, brightness, and feel. Further, fabric variations between styles can give a different appearance to color. No returns are accepted on dye lot variations except in the case where multiple pieces of a style are ordered at the same time.

Pricing:

Prices subject to change without notice.

All prices are in USD. As we are not currency experts, we cannot quote prices in other currencies.

Authenticity Guarantee:

You are guaranteed to receive a brand new merchandise: authentic Fairy Cove Silks handcrafed silk products as advertised. All silks are produced directly by us, the designer and manufacturer. We do sell clearance items, discounted defect items, and product overruns. These items are sold as stated and accepted as expected as such by you, the buyer and may not be returned unless there is an error in the description. If you are unhappy, please do not hesitate to let us know, as we may be willing or able to easily solve the difficulty.

Cancellation Policy:

Cancellations on standard delivery orders are accepted within 3 days of order without penalty. No cancellations are permitted on standard orders after 3 days. NO CANCELLATIONS ARE ACCEPTED FOR RUSHED ORDERS. All cancellation requests must be made via email. No cancellations will be honored over the phone. A fee of $12.00 will be charged as a processing fee for authorized cancellations.

NO CANCELLATIONS ARE ACCEPTED FOR RUSHED ORDERS.

Return Policy:

Unfortunately, due to the nature of special occasion attire and our low prices, we highly discourage returns. Returns take a lot of extra time to process. We would rather help you to select the correct item, please do not hesitate to email or call. However, if you receive your item and it is not what you ordered or we described, of course we will take the necessary steps to rectify our mistake: you are entitled to a return or an exchange. Please contact us immediately.

Payment Policy:

All payment must be in USD. For international buyers paying with credit cards, Google Checkout or Paypal, your issuer will make the currency conversion for you.

We accept the following payment methods:

1. All PayPal payments
2. MasterCard, Visa, Discover, American Express
3. Direct Bank Wire transfers
4. Money Orders (US drawn banks only)
5. Personal Checks (US drawn banks only- A fee of $30 is added to returned checks)

Payment must be received within 10 days from date of purchase. Item will be re-listed, order cancelled, and/or item sold to another interested buyer, if payment is not received.

eBay Buyers: Buyer will receive an email with checkout instructions shortly after a purchase is made via eBay. Please respond or make contact within 3 days. If no contact is made, we will start non-paying bidder procedures. Appropriate feedback will be left for non-responsive buyers. We strive to receive your positive feedback and appreciate seeing your positive comments. Feedback will be automatically returned upon receipt of your positive feedback. Please contact us immediately if you cannot leave us positive feedback. We always do our best to ensure our customers' satisfaction.

Shipping and Fees Policy:

PLEASE NOTE: Shipping methods have an estimated delivery time once we ship to you. Selecting an Express Mail shipping method, for example, does not expedite the processing time prior to shipping to you. Please refer to our advertisements and the general lead time chart above for processing times. If you need an item more quickly than our standard estimated ship times, please discuss this with us prior to ordering and we will let you know if we can accommodate your request.

Silks are professionally pressed, bowed, labeled before being packed in protective plastic and a hard box.

U.S. Buyers (Continental U.S.):

International Buyers:

Shipping Methods:

We normally ship via , USPS Priority Mail or UPS for domestic packages with delivery confirmation. Shipping methods may be altered at our discretion. International packages over $125 are shipped via USPS Global Express with tracking information unless prior approval. **Note, some items may give you the option to ship via USPS First Class International. This method does NOT have tracking. We strongly recommend selecting global express mail as the cost difference is minimal but the tracking ability is valuable. You will receive notification via email when your package has been shipped. Customs fees and duty taxes may be charged in your country. Please contact your local customs office to find out how they operate. Please feel free to contact us if there is a special procedure you'd like us to follow.

Shipping in-transit times are estimates based on carriers' guidelines as shown on their websites. We ship from North Carolina. Intransit times normally do not include weekends or holidays. We are not responsible for carrier delays or customs delays. Carrier intransit times are subject to change and may vary by country.

Combined Shipping:

We are happy to combine shipping for our customers where possible. Not all items can be combined due to weight and/or size. Please make sure to combine your orders through our checkout system.

Insurance:

We strongly recommend you add shipping insurance to your purchase. We are not responsible for your package once it has been taken by the post office or UPS. We are not responsible for loss or damage during shipment or if you request we ship to an alternate party or business. Insurance covers loss or damage during shipment. Loss or damage once your package is delivered is covered by homeowner's or renter's insurance.

Taxes:

There is no sales tax as we are located in a sales tax-free state of Oregon

Order Acceptance:

We reserve the right to refuse an order if the leadtime is insufficient or for any other reason we deem necessary. In the rare case we need to refuse an order, you will be refunded 100%.

Privacy Notice:

This privacy notice discloses the privacy practices for Fairy Cove Silks. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing:

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information:

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

Security:

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 336-323-3644 OR toll-free 1-877-655-2245 or via email